SailPoint Harbor Pilot: Redefining efficiency in identity security

In today's digital landscape, the complexity of identity security can feel like navigating a storm. As organizations embrace new technologies and expand their digital footprint, security teams are often stretched thin, grappling with a flood of manual tasks and complex identity processes. What if you could give your team an intelligent assistant, a harbor pilot to guide them through these turbulent waters?

At SailPoint, we're making that a reality. SailPoint Harbor Pilot is a new suite of AI-powered agents designed to revolutionize how our Identity Security Cloud customers manage their programs. These intelligent assistants are built to:

• Answer your critical questions with speed and precision.
• Automate routine administrative tasks, freeing up your team for more strategic initiatives.
• Streamline and simplify complex identity processes, making your entire security posture more efficient and robust.

With SailPoint Harbor Pilot, we’re not just managing identity security; we’re mastering it. By embedding AI at the core of our platform, we are empowering your teams to navigate the challenges of modern identity security with unparalleled ease and efficiency.

SailPoint Harbor Pilot: Your agentic AI for identity security

Harbor Pilot is SailPoint's suite of AI agents, designed to act as your expert assistant for navigating the complexities of modern identity security. It isn't just a chatbot that answers basic questions. It's a collection of specialized agents that understand context, automate complex tasks, and give you the power to manage your identity program with unprecedented speed and precision. Harbor Pilot helps organizations stay focused on what matters most by minimizing the grunt work associated with identity management, giving SailPoint Identity Security Cloud customers more time to focus on strategic initiatives.

Implementing Harbor Pilot is like adding a team of seasoned identity experts to your staff who are always available, answer your questions immediately, and know your environment inside and out. Harbor Pilot leverages a multi-agent framework, with each agent designed for a specific purpose:

• Documentation agent: Get instant, context-aware answers from our library of product documentation. No more endless searching for the right guide or technical spec. Just ask and get the information you need.
• Admin Search agent: Gain deep visibility into your identity data. Ask complex questions about user access, application entitlements, or role compositions, and get immediate, actionable insights. This agent turns your identity data into a searchable, intuitive resource.
• Workflow agent: This is where automation gets real. The workflow agent helps you build, test, and deploy identity workflows using natural language. Just describe what you need—like a process for contractor onboarding or a certification campaign for privileged access—and the agent helps bring it to life.

To help you unlock the full potential of these agents, we have introduced our new Harbor Pilot prompt guide. This guide provides practical examples and best practices for framing your queries to get the most out of Harbor Pilot.

The proof is in the numbers

Harbor Pilot is already delivering significant value by enabling customers to construct workflows in minutes instead of hours, find immediate answers to complex identity security questions, and reduce the technical skills needed for Identity Security Cloud implementations, which has saved some customers months of aggregated time. In less than a year since its launch, Harbor Pilot has achieved high adoption rates, with 60% of Identity Security Cloud customers enabling it. Customers also indicate strong satisfaction, as 80% of users return to use Harbor Pilot, with 67% using it multiple times in the last 30 days. Additionally, over half of users leverage multiple agents, showcasing Harbor Pilot’s versatility. These early successes highlight the demand for intelligent AI automation in identity security, empowering professionals to build more secure and efficient programs while boosting productivity and saving time.

Pushing the boundaries of agentic AI in identity

With our latest release, we’ve improved the Harbor Pilot user experience to feel more natural and intuitive, while providing richer answers to queries. Some of the updates include faster response times, showing AI thinking and reasoning in real-time, more proactive suggestions for follow-up actions in responses, and other improvements to the level of conversational language.

Additionally, Harbor Pilot is ready to bring its simple and powerful assistance to new areas of Identity Security Cloud. We’ve shifted towards a robust multi-agent framework in preparation for scaling and adding new agents to address additional customer needs. Also, this framework makes Harbor Pilot more extensible, as it enables customers to integrate their own agents with Harbor Pilot.

For more technical details about this launch, take a look at our Developer Community blog.

These updates are more than just new features. They reflect our belief that agentic AI is a vital step of mastering the scale and complexity of modern identity security. The identity security environment of today is dynamic and ever-changing, and enterprises need assistance to help stay afloat in rapidly shifting waters. Securing your organization requires an identity partner that is leading the charge, not just keeping pace. With Harbor Pilot, we are setting the standard for AI assistance and the efficiency it creates. We are building a future where identity security is not a barrier, but an enabler of innovation.

Learn more about how to make your identity security program more efficient.

DISCLAIMER: THE INFORMATION CONTAINED IN THIS DOCUMENT IS FOR INFORMATIONAL PURPOSES ONLY, AND NOTHING CONVEYED IN THIS DOCUMENT IS INTENDED TO CONSTITUTE ANY FORM OF LEGAL ADVICE. SAILPOINT CANNOT GIVE SUCH ADVICE AND RECOMMENDS THAT YOU CONTACT LEGAL COUNSEL REGARDING APPLICABLE LEGAL ISSUES.