Success Acceleration Service Packages
Unlock your identity program's full potential more
Turn identity security into measurable outcomes with proactive guidance, posture insight, and continuous governance.
How we help
Continuous identity maturity
Identity security excellence is measured by business impact, not platform configuration. Success Acceleration Service Packages provide the proactive backbone to turn your identity investment into measurable results. By pairing strategic expertise with automated posture intelligence, Success Acceleration Service Packages accelerates time-to-value, eliminates manual audit scrambles, and reduces enterprise risk across human and agentic identities, helping your organization move from static maintenance to continuous security innovation.
Shrink your attack surface and eliminate audit fatigue. Automated reviews, real-time agentic governance, and instant offboarding stop privilege creep and transition your teams from standing access to Least Standing Privilege to Zero Standing Privilege to Adaptive Identity using Autonomous Controls.
Prevent configuration drift and build lasting self-sufficiency. Continuous Identity Security Posture Assessments, agentic, guided, and designated domain experts, and role-based training lower resolution times and keep your tenant continuously optimized.
Guided SailPoint Self-Service Application Accelerator and standardized deployment templates establish a reliable foundation, correlate human and non-human identities, and accelerate time-to-value across your enterprise.
Success offerings
A clear path to maturity
Program assessment & roadmap
Mature your identity posture from static standing access to Zero Standing Privilege (ZSP) and adaptive identity using autonomous controls.
- Build a risk-based identity security roadmap across human and non-human identities.
- Get audit-ready with continuous control evidence and remediation tracking.
- Build a maturity roadmap benchmarked against your industry peers.
Foundation & value accelerators
Deliver ongoing deployment acceleration with vertical standard solutions, authoritative connections, and automated posture assessments.
- Ensure rapid tenant connectivity and architectural readiness through expert-led frameworks.
- Correlate human identities for a complete, enterprise-wide view of access.
- Deploy faster with standardized templates and expert-led guided solutions.
AI-driven agentic and human maturity
Achieve continuous AI-driven privileged risk reduction across human users, machine accounts, and expanding agentic footprints.
- Centralize discovery and visibility across human, non-human identities, machine accounts, and tokens.
- Discover, classify, and model access objects to enforce least-privilege policies.
- Detect outlier risks and peer anomalies using automated recommendations and Agentic AI.
Risk, governance and compliance
Deliver continuous identity governance and compliance through automated application discovery, certifications, and instant offboarding.
- Stay audit-ready with regular access reviews and continuous compliance oversight.
- Automate access certifications and disable orphaned accounts automatically at offboarding.
- Disable and remove orphaned accounts automatically and generate audit-ready reports.
Training & support
Ensure long-term operational success with tier-based support, role-relevant team training, customer community collaboration, and executive access.
- Secure mission-critical operations with 24x7 or 24x5 coverage and a Technical Account Specialist.
- Build team expertise with role-based e-learning and certification paths.
- Network with identity peers and executive leaders using annual passes to SailPoint Navigate.
Subscription tiers
Find the right success tier for your team
Your Success Acceleration Service Package scales with your software footprint, from Core to Signature. Compare what's included at each tier and decide whether to move forward on your own or bring in an expert to help you choose.
Related resources
Explore identity insights
Get more from SailPoint
Maximize the full potential of your identity security investment. Combining continuous program maturity with specialized deployment milestones, deep role training, and certified integration partners ensures total confidence across every stage of your program journey.
Frequently asked questions
Common questions about Success Acceleration Service Packages
What is a Success Acceleration Service Package?
It's a recurring identity security service delivered as an annual subscription It pairs agentic, guided, and designated expert guidance, standardized solutions, and posture insight into one predictable subscription instead of sporadic, one-off consulting fees.
How does Success Acceleration Service Packages help secure non-human identities and agentic workflows?
Success Acceleration Service Packages include dedicated capabilities for non-human identity (NHI) governance. It continuously discovers service accounts, API keys, and agentic workflows across your core directory and multi-cloud systems, maps them to human owners, analyzes outlier permissions, and establishes lifecycle controls to prevent privilege escalation.
What tools are included within the Success Acceleration Service Package Hub Value Accelerators?
Success Acceleration Service Package Hub equips your team with SailPoint Agentic Expert guidance, SailPoint Templatized Playbooks & Configurations, SailPoint Testing Harnesses, SailPoint Velocity Syntax Validators, SailPoint Identity Security Posture Assessments, and SailPoint Industry Strategy Guides. These accelerators eliminate repetitive configuration tasks and enforce vetted architectural patterns.
How is the Success Acceleration Service Packages subscription priced?
Success Acceleration Service Packages are structured as a transparent percentage of your core software Annual Contract Value, anchored by tier-based minimums. This ensures that agentic, guided, and designated domain expertise, continuous insights, and program guidance scale proportionally with your organizational footprint and complexity.
Can Success Acceleration Service Packages support on-premises IdentityIQ deployments?
Yes. In addition to SaaS tiers, SailPoint IdentityIQ Program Assurance provides dedicated domain experts, annual configuration reviews, Identity Security Posture Assessments, proactive configuration assistance, and modernization roadmaps for transitioning to cloud architectures.
What is the Technical Account Specialist (TAS) add-on, and what does it include?
The Technical Account Specialist (TAS) add-on delivers dedicated technical expertise to build operational resilience and drive program self-sufficiency. It provides a named Technical Account Specialist who understands your specific environment to accelerate triage and performance tuning, priority ticket queueing with 24x5 coverage for P2 issues to minimize downtime.
How do Success Acceleration Service Packages differ from Professional Services?
Professional Services delivers milestone-driven execution for defined projects with specific end dates, such as net-new platform implementations, custom connectors, or major migrations. Success Acceleration Service package starts with Identity roadmap, enterprise architecture, and provides an ongoing, cadence-based subscription that acts as your continuous maturity backbone, focusing on roadmap guidance, Identity Security Posture Assessments, application compliance, and long-term risk reduction.
Strengthen your defenses with adaptive identity
Detect risk in real time. Continuously monitor identity behavior and surface threats the moment they appear.
Adjust access dynamically. Automatically tighten or grant permissions based on risk, context, and user behavior.
Protect every identity. Secure human, machine, and third-party access across your entire environment.