Customer experience
Driving measurable outcomes
Static identity programs fall behind. As threats evolve, Customer Experience partnership drives the alignment and maturity your business needs.
The business impact
Scaling identity security together
An identity program should deliver measurable value, beyond technology. We provide a partnership that blends strategic guidance with hands-on expertise to ensure confident deployments, a sharper security posture, and maximum value. The result is a resilient program that keeps pace with the speed of business.
Realize value faster
Turn your identity investment into measurable outcomes sooner with the right guidance and support.
Align to your goals
Stay focused on business priorities as your needs shift, so your program never falls behind.
Maximize ROI
Scale your program with transparent, cost-effective engagement that maximizes the impact of every dollar as you expand.
Our offering
Expertise for every phase
No two identity programs look alike, so we meet you where you are. Whether you're standing up a new deployment or maturing an existing program, our portfolio brings the right strategic and proactive expertise to each phase of your journey. Because identity needs shift as your business changes, we help you build the foundation, adapt as those needs evolve, and keep advancing, with a team that has the experience to help your program succeed.
Professional services
Whether you need to deploy, migrate, or expand, our specialists deliver hands-on execution to get it right the first time. These milestone-driven engagements handle implementations, complex integrations, and targeted remediation. They integrate with your internal teams or certified partners to accelerate early, measurable value.
Success Acceleration Service Packages
To keep pace with today's expanding security perimeter, Success Acceleration service Packages deliver a recurring identity security service that matures your program toward autonomous governance. This advisory-led, outcome-based partnership provides a prescriptive roadmap and continuous execution to ensure your identity program remains aligned with your business, providing real-time governance for all identities and continuously monitoring for risk and compliance.
Frequently asked questions
Answers to help you plan your identity journey
What is the SailPoint Customer Experience portfolio?
It's a unified set of post-sale engagements built to support your identity program across its entire lifecycle. The portfolio includes two offerings: Professional Services, which are project-based engagements focused on specific outcomes, and SailPoint Success Acceleration Service Packages which provide ongoing guidance and support delivered on a regular cadence.
How do Professional Services and Success Acceleration Service Packages work together?
Professional Services are milestone-driven engagements with a defined outcome and end date, like a deployment, migration, or integration. Success Acceleration Service Packages offers a prescriptive maturity roadmap toward autonomous governance through an advisory-led partnership. It provides strategic and prescriptive ongoing program maturity and guidance, hands-on identity security posture optimization, continuous discovery and certification, and real-time governance for all identities to help your program stay healthy and advance over time. Together, they provide the focused execution needed for key milestones and the sustained support required to adapt and grow as your identity needs evolve.
Which engagement is right for my organization?
Every journey begins with Success Acceleration Service Package laying the strategic foundation for your platform. Professional Services are then brought in to build, migrate, or expand your platform. Imagine it as a continuous highway: your subscription keeps you running and maturing day-by-day, while Professional Services guide you through complex, point-in-time projects. Our team will assist you in finding the right path. To expedite onboarding and establish governance begin with Success Acceleration Service Packages and layer on Professional Services for custom workflows, deep governance for your most intricate systems.
What specific capabilities are included in Success Acceleration Service Package?
The service includes a strategic assessment and roadmap, foundation and connectivity to establish one source of truth, agentic maturity to govern non-human identities, continuous risk and compliance monitoring, and tiered training and support. Specifics vary by subscription level.
How do I get started?
Reach out to our team to discuss where you are in your identity journey. We'll help you map the right engagement against your goals and build a plan to move your program forward.
Strengthen your defenses with adaptive identity
Detect risk in real time. Continuously monitor identity behavior and surface threats the moment they appear.
Adjust access dynamically. Automatically tighten or grant permissions based on risk, context, and user behavior.
Protect every identity. Secure human, machine, and third-party access across your entire environment.