SailPoint launches new in-platform Certification review feature for ServiceNow

We’re excited to introduce the latest evolution in SailPoint + ServiceNow integrations: the launch of Certification review functionality directly within the ServiceNow platform as part of the Service Catalog integration.

This game-changing enhancement allows managers to conduct access reviews inside the familiar ServiceNow interface — reducing friction, increasing adoption, and streamlining governance. Built to meet the needs of fast-moving organizations, this feature brings the intelligence of SailPoint’s Identity Security Cloud (ISC) into the daily workflow layer where business happens.

Modern Certification where work gets done

With this new feature, managers can now:

• Extend or revoke user access
• Rely on AI-powered recommendations to support compliant, data-driven decisions
• Complete certification tasks inside ServiceNow, no platform-switching required

It’s a simplified, intuitive experience that reflects how identity security should function: seamlessly integrated, context-aware, and purpose-built for enterprise scale.

This feature is part of our latest Service Catalog integration — which includes 15+ custom widgets, record producer templates, and dynamic pages built natively on the Now Platform.

Built on a foundation of certified integrations

The Certification review enhancement builds on SailPoint’s broader strategy of deep, native ServiceNow integration. Our suite of certified modules are designed to automate identity workflows, improve security, and reduce operational overhead:

• Identity Governance Connector – Synchronizes account and entitlement data between SailPoint and ServiceNow
• Service Desk Integration Module – Automates ticket creation and resolution
• Service Catalog Integration Module – Streamlines access requests and now supports in-platform certifications

By embedding identity functionality inside the platforms teams already use, we’re removing barriers to adoption and compliance, strengthening audit posture, and supporting faster decision-making across the enterprise. In short, we’re meeting users where they are – and bringing governance with us.

Award-winning integrations, ServiceNow-recognized results

Our ongoing commitment to innovation and customer outcomes was recently recognized by ServiceNow with one of its highest honors: 2025 Build Partner of the Year.

SailPoint’s dedication to creating a top-tier user experience has earned them the Build Partner of the Year award. By developing exceptional integrations, they’ve maximized the impact of ServiceNow workflows and delivered significant value to our mutual customers.

Alix Douglas, Group Vice President, Partner Solutions, ServiceNow

This recognition reflects the real-world impact of our integrations — built not just to work, but to deliver meaningful business results.

Looking ahead

This honor and new release reflect the same truth: We’re deeply invested in driving the future of user access and automation inside the ServiceNow ecosystem. Our work doesn’t stop with what’s already built — we are continuously evolving our offerings to make this goal easier, more accessible, and more effective for every enterprise.

Stay tuned for even more enhancements as we push the boundaries of what’s possible with ServiceNow. Get started now by learning more about SailPoint and ServiceNow.