SailPoint's Sub-processors
Last updated: September 19, 2025
SailPoint sub-processors are obligated to impose technical and organizational measures to protect customer personal information. Customers can find more information on SailPoint’s security practices in SailPoint’s Data Security Program .
SailPoint conducts Data Transfer Impact Assessments for transfers involving sub-processors. Customers can find more information in SailPoint’s Data Transfer Impact Assessment Statement.
Please note that not every third-party vendor listed below may be relevant to your relationship with SailPoint. The table below shows which SailPoint products are associated with each third-party provider. If you wish to know more about which third-party vendors we use for a particular service or product, or if you have any particular objection to the use of any of the vendors below, please contact us at privacy@sailpoint.com.
SailPoint’s sub-processor list includes (i) SailPoint affiliates that may assist in the provision and management of SailPoint products and services, including support and professional services, (ii) product sub-processors that may process customer data in tenant environments where SailPoint products and services are hosted, and (iii) corporate sub-processors that may process customer data if provided by a customer in a support and professional services engagement.
SailPoint sells add-ons for its products. Some add-ons are listed below. If an add-on is not listed, there are no sub-processors above and beyond those listed for the underlying product you purchased.
Please note that Identity Security Cloud Standard, Identity Security Cloud Business, and Identity Security Cloud Business Plus, are three tiers of our Identity Security Cloud product, listed as “ISC”.
The add-on listed as “AI Services for IIQ/IDN” includes Access Insights, Access Modeling, Recommendation Engine, all of which were previously separated and are only available for IIQ or IDN.
Customers can find more information on SailPoint’s privacy practices in the privacy section of SailPoint’s Trust Center and can contact SailPoint’s privacy team with questions at privacy@sailpoint.com.
Please note that the list below is regularly updated so please check this page periodically for any subsequent updates.
SailPoint Affiliates
SailPoint’s affiliates may assist in the provision and management of SailPoint products and services.
| Affiliate Sub-processor name | Location |
|---|---|
| SailPoint International, Inc., including branch in Australia and registrations in Hong Kong and Taiwan | USA |
| SailPoint Technologies Canada Inc. | Canada |
| SailPoint Technologies Japan G.K. | Japan |
| SailPoint Technologies GmbH, including a registration in Italy | Germany |
| SailPoint Technologies India Private Ltd. | India |
| SailPoint Technologies Israel Ltd. | Israel |
| SailPoint Technologies México, S.A. de C.V. | Mexico |
| SailPoint Technologies Netherlands B.V. | Netherlands |
| SailPoint Technologies Pte Ltd. | Singapore |
| SailPoint Technologies SARL (Switzerland), including a registration in Belgium and a branch in France | Switzerland |
| SailPoint Technologies UK Ltd., including a branch in Norway | UK |
| SailPoint Technologies Korea Limited | Korea |
| SailPoint Technologies FZ-LLC | Dubai |
| SailPoint SZ, LLC. | US |
| SailPoint Chile Limitada | Chile |
SailPoint Product Sub-Processors
SailPoint’s product sub-processors may process customer data in tenant environments where SailPoint products and services are hosted.
| Product Sub-processor name | Location | SailPoint Product | Processing Activity |
|---|---|---|---|
| Amazon Web Services, Inc. | Customer selected location from SailPoint’s available hosting regions* | ISC, IDN, IIQ CMS, AI Services for IIQ/IDN, CAM, SaaS Management, NERM | Hosting and processing provider for the SaaS Services core infrastructure. Hosting occurs in the region elected by Customer at the start of the SaaS Services. |
| Confluent | Same location that customer selects for hosting | ISC, IDN, AI Services for IIQ/IDN, CAM, SaaS Management | Provides a Kafka-based messaging infrastructure that enables asynchronous communication between microservices critical for maintaining system responsiveness. |
| Datadog | US | ISC, IDN, IIQ CMS, SaaS Management, NERM | Real-time infrastructure and application monitoring, log aggregation, and performance analytics platform. Helps ensure system health, supports proactive incident detection, and facilitates root-cause analysis during troubleshooting. |
| DataStax | Same location that customer selects for hosting | Observability and Insights | PaaS back-end database services used to provide insights on large-scale data. |
| Microsoft Corporation (Microsoft Azure) | Customer selected location from SailPoint’s available hosting regions** | ARM | Hosting provider for the ARM SaaS Services core infrastructure. Hosting occurs in the region elected by Customer at the start of the ARM SaaS Services |
| MongoDB, Inc. | Same location that customer selects for hosting | ARM, NERM, Observability and Insights | Back-end database services, used to support dynamic schemas and data storage. . |
| Pendo.io, Inc. | Same location that customer selects for hosting | ISC, IDN, AI Services for IIQ/IDN, CAM, SaaS Management, ARM | Analytics provider used to analyze and improve the Services. |
| Qlik | Same location that customer selects for hosting | ISC, IDN, AI Services for IIQ/IDN | Embedded Business Intelligence platform for storing data model and visualization configurations. Allows users to interact with dashboards and reports directly within the SaaS interface. |
| Snowflake | Same location that customer selects for hosting | ISC, IDN, AI Services for IIQ/IDN, CAM, SaaS Management, ARM, NERM | Cloud data warehousing for structured analytics. Aggregates data from various sources, enabling advanced querying and reporting. |
| Twilio, Inc. | Same location that customer selects for hosting | ISC, IDN, AI Services for IIQ/IDN, SaaS Management, ARM | Two-factor authentication communication via mobile device provider for the SaaS Services if Customer elects to enable this feature. Supports product-related communications, including onboarding account setup, password reset, account security notifications, or other notices related to the product functions. |
SailPoint Corporate Sub-Processors
SailPoint’s sub-processors who may process customer data if provided by a customer in a support or professional services engagement. (SailPoint may engage additional sub-processors for a Professional Services engagement, as outlined in a Customer’s Professional Services Statement of Work.)
| Support and Professional Services Sub-processor name | Location | SailPoint Product | Processing Activity |
|---|---|---|---|
| salesforce.com, inc. | US | Product Support and Professional Services | Service Cloud that facilitates the customer support ticketing process. Customer data related to support cases may be stored in Salesforce. |
| ServiceNow, Inc. | US | Product Support and Professional Services | Ticketing system for Support and Maintenance Services. Facilitates ticket creation, tracking, and resolution workflows. |
* AWS hosting locations customers may select include: USA, Canada, UK, Germany, Australia, Japan, Singapore, Mumbai, UAE, and Brazil
** Azure hosting locations customers may select include: USA, Ireland, and Netherlands