Empowering customer success – A strategic approach

In this Identity Security Solution Show episode, Jaishree Subramania speaks with Meredith Blanchar, SailPoint's Chief Customer Officer, about SailPoint’s customer success strategy. Meredith emphasizes intentional, tailored engagement throughout the customer lifecycle to ensure sustained program maturity. SailPoint’s Customer Success Delivery Portfolio, launched a year ago, includes support services like architecture guidance and advanced training, offered in silver, gold, and platinum levels to match varying program complexities. Customers can also add advisory services for flexibility. A successful identity program, Meredith notes, has strong executive buy-in, widespread adoption, and ongoing support, positioning it as a strategic enabler within the business.