Customer Success Delivery Portfolio

Our customer success bundles provide peace of mind and maximize your investment in your identity security program. Pick the level of engagement that suits your organization’s needs.

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Set your team up for success

Tenant connectivity support

Guidance in building and scaling identity governance

Program optimization

Ongoing review to address risks and drive efficiencies

Training and certification

Opportunities to ongoing learning and career growth

Customer support

Proactive, integrated technical support for fast resolution

Community and engagement

Access to exclusive events and networking with industry peers


Services curated to your needs

We offer three levels of engagement depending on your organization’s use cases and goals.


For maintenance of successful programs or for foundational use cases. This bundle provides for training of primary solution owners, light configuration assistance, and operational support, and exclusive invites to expert-led office hours and annual workshops.

  • Traditional support
  • Basic configuration advising
  • Operational guidance
  • Training and special community access


Ideal for those implementing a comprehensive identity program or special use cases. You’ll receive augmented operational assistance with prioritized support cases. Other benefits help accelerate your success, such as ongoing program oversight and assessments.

  • Prioritized support
  • Increased operational assistance
  • Annual maturity assessments
  • Feature Adoption Workshop


Designed for industry leaders with a robust identity program or organizations with big goals or complex use cases. Platinum level offers high-touch partnerships with comprehensive coverage and access to a team of advisors who get to know your implementation intimately.

  • Expanded support
  • High operational assistance
  • Designated team
  • Continuous program assessment and guidance

Need help deciding?

Whether you’re a new or existing customer, we can help assess your needs and current security program to recommend the right level of engagement to maximize your identity security investment.