Complete governance.

“There is always a drive to increase efficiency, and this is why we are implementing more automation around access provisioning and de-provisioning. SailPoint is positioned to help us do exactly that.”

— Sheri Munro, assistant vice president, access governance, Manulife



Manulife provides financial advice, insurance, and wealth and asset management services to help people enhance their lives. While residents in the United States know the company as John Hancock, the rest of the world knows it as Manulife.

The challenge

Manulife is a widely distributed enterprise with continuous changes to staff. The identity team found the company starting to outgrow its older tools and processes and sought to build a new foundation that would help the company more efficiently address governance challenges.

The solution

  • Govern access to applications for human and non-human identities
  • Provide increased security around accounts with privileged access
  • Lay the groundwork for continuous innovation leveraging automation and analytics

The results

SailPoint helped Manulife achieve their governance and automation goals, building the foundation for an innovative identity governance program. Through their partnerships and integrations with CyberArk and ServiceNow, Manulife is now governing access to all identities, including privileged and all applications in the enterprise. They will soon be leveraging analytics capabilities to take their program to the next level.

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