Feet on the Street: SailPoint’s Latest Users Group

Several members of the SailPoint team traveled up to Chicago last week for one of our regional SailPoint Users Group meetings. The meeting was very well attended by SailPoint customers across mid-western states, with a few customers joining us from as far away as North Carolina and Georgia. These events bring together users spanning diverse backgrounds, IT environments and industries who are all focused on very similar compliance challenges. This week’s event had a variety of industries represented, from banking, insurance and healthcare manufacturing to packaged delivery and fast food. We also had great representation across the various business functions, with individuals from IT security, lines of business, and compliance/risk management.

The goal of our Users Group meetings are to foster a community among our customers to share best practices and provide new perspectives on challenges. By far the most interesting part of the day was hearing project updates from each customer and listening to the interactive dialog between companies addressing the same set of identity governance challenges. Our customers face a lot of common issues and challenges – spanning technology, project scope, staffing, organizational change management, executive support, etc. Many creative ideas were shared about how to speed deployment, accelerate adoption, get stronger buy-in from business users, and deal with constant organizational change.

Two “hot topics” of discussion during the day were role management and provisioning. We devoted a significant amount of the discussion on role management best practices, which proved to be a very popular topic. Some of the customers attending have very advanced role management projects and were able to share a lot of insights to their peers. We’ll plan to address some of the more common questions around roles in future blog posts. Another interesting discussion was focused governance-based provisioning, driven by a demo of SailPoint’s Lifecycle Manager (released in April 2010). Although provisioning deployments weren’t a focus of the User Group, it was definitely on the minds of the attendees – many of whom are in the early stages of rethinking their current provisioning implementations.

Regardless of whether a customer is just beginning to deploy identity governance or is two years into their implementation, our users tell us the knowledge and networking from these events is incredibly helpful. SailPoint also appreciated the opportunity to preview future IdentityIQ updates and solicit valuable feedback on our product roadmap. I’d like to send a big thanks to our customers that attended this Users Group!

For our customers who read this blog, I’d like to invite you to attend future meetings. Our quarterly Virtual Users Group is this Thursday, November 4th. We’ll also be hosting two Users Groups in early-2011- one in the northeast and our first international one. Stay tuned for more details on both of those.