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Holland Casino: Working Smarter Using a Governance-based Approach

Holland Casino is a government-owned gaming and entertainment provider in the Netherlands that has over 4,600 employees and contractors. They operate over 14 casinos, and needed an end-to-end identity governance solution to automatically and securely deliver access to their workforce.

Holland Casino’s identity journey began in 2010 when an identity coordinator was tasked with developing a process for tracking employees and their access to systems. At first, he used a spreadsheet that was cross-referenced with a file from HR to map employment status with job roles, and the resulting access required. Based on changes to this spreadsheet, an admin manually made any necessary changes. As impressive as it was to finally have a process in place to manage user access, it was incredibly time-consuming, error-prone – and frankly, unsustainable in the long run.

The identity coordinator and his team began the process of putting an automated solution in place. At first, they opted for a legacy tool designed to automate provisioning, but it quickly proved too cumbersome and it never went into production. Shortly thereafter, Holland Casino chose SailPoint’s governance-based approach, and began building a long-term identity strategy.

With SailPoint, Holland Casino took a phased approach to its identity program. They first focused on the certification of role models and user access for their five highest-risk applications. Role models for every job title were created, and an audit of authorizations was run. This process alone revealed more than 1,300 instances of inaccurate access that needed to be resolved. Holland Casino then focused on provisioning processes, ensuring that anyone who had left the company no longer had access.

SailPoint’s identity platform has been widely adopted internally, and the identity coordinator and his team are continuing to build their identity program. Recently, Holland Casino decided to extend their identity governance strategy to include unstructured data, leveraging SecurityIQ to manage their major file structures housing sensitive data.

The security team at Holland Casino has felt the most impact from their automated identity program, which continues to evolve with the organization. It is estimated that with SailPoint in place, IT admins have gained 2-3 hours back in their workday. “Onboarding employees is a much faster process and was a huge win for the organization,” they shared.

For parting advice, the team recommends starting your identity program by taking small steps and focusing on delivering immediate “wins” in each phase. They also recommend working with a trusted partner to help develop a long-term identity strategy along the way.