Last updated: October 22, 2021

Depending on the nature of the service or product, SailPoint and its affiliates may engage one or more of the following third party sub-processors, as specified below.

For customers of SailPoint, please note that not every third party vendor listed below may be relevant to your relationship with SailPoint. If you wish to know more about which third party vendors we use for a particular service or product, or if you have any particular objection to the use of any of the below vendors, please contact us at privacy@sailpoint.com.

In addition, we use third party vendors that support our firewalls and anti-virus protection mechanisms. If you wish to know about the data and information security measures we have in place, please contact us at privacy@sailpoint.com.

Please note that the below list is regularly updated so please check this page periodically for any subsequent updates.

Affiliate Sub-processor nameLocation
SailPoint International, Inc., including branch in Australia and registrations in Hong Kong and TaiwanUSA
SailPoint Technologies Canada Inc.Canada
SailPoint Technologies Japan G.K.Japan
SailPoint Technologies GmbHGermany
SailPoint Technologies India Private Ltd.India
SailPoint Technologies Israel Ltd.Israel
SailPoint Technologies México, S.A. de C.V. Mexico
SailPoint Technologies Netherlands B.V.Netherlands
SailPoint Technologies Pte Ltd.Singapore
SailPoint Technologies SARL (Switzerland), including a registration in Belgium and a branch in FranceSwitzerland
SailPoint Technologies UK Ltd., including a branch in NorwayUSA
Intello Inc., solely with respect to SailPoint SaaS Management servicesUSA
ERP Maestro, Inc., solely with respect to Access Risk ManagementUSA
Third Party Sub-processor name LocationSailPoint ProductProcessing Activity
AivenUSASaaS ManagementOpen source cloud infastructure provider
Amazon Web Services, Inc.USA, UK, Germany, Australia, JapanIDN, IIQ CMS, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS ManagementHosting provider for the SaaS Services – hosting may occur in either Germany, Australia, UK or US, as elected by Customer at the start of the SaaS Services; provides all infrastructure and hosting services for SaaS Management
ArgenissUSA, ArgentinaARMStaff augmentation firm
Atlassian Pty LtdUSA, Ireland, AustraliaIDN, IIQ CMS, Access Insights, Access Modeling, Recommendation Engine, CAMProvides status pages, which displaystatus and uptime information for the CMS Services, and status notifications to subscribed Customer employees; data is hosted in the US
DatadogUSAIDN, IIQ CMS, WPM, Access Insights, Access Modeling, Recommendation Engine, SaaS ManagementInfrastructure and Application Monitoring Platform; cloud infrastructure monitoring and application log aggregation; provides insight into overall system health as well as logging for troubleshooting and maintenance
FullStoryUSASaaS ManagementHelps improve the UX experience
Gainsight, Inc.USAIIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARMCustomer account administration and support used to send email notifications to designated customer contacts
GitHub, Inc.USAIDN, IIQ CMS, WPM, Access Insights, Access Modeling, Recommendation Engine, CAMSource code management; certain Customer employees will be provided a user account and will provide their Personal Data for authentication purposes
IntercomUSASaaS ManagementProvides real time support chat on the site and a help desk site
iTransition, Inc.USA, Belarus, Poland, UkraineARMStaff augmentation firm
Microsoft Corporation (Microsoft 365)USAIIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARMEmail, calendar, and audio and web conferencing
Microsoft Corporation (Microsoft Azure)USA, Ireland, NetherlandsARMCloud hosting provider
MongoDB, Inc.USAARMBack-end database services
Pendo.io, Inc.USAIIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARMAnalytics provider used to analyze and improve the Services
Rackspace US, Inc.USAIIQ, IIQ CMSAdministration, management and support of AWS infrastructure
salesforce.com, inc.IIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARMCustomer relationship management (CRM) system
SentryUSASaaS ManagementBug tracking software
ServiceRocket Pty LtdUSAIIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARMLearndot learning management system used to provide the Identity University portal and online training services
Slack Technologies, Inc.USAIIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARMMessaging and collaboration tool; primary internal chat tool
SnowflakeUSAIDN, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARMCloud data warehousing
SoftServe, Inc.USA, Ukraine, PolandIDN, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, ARMStaff augmentation firm
Twilio, Inc.USAIDN, SaaS Management, ARMTwo-factor authentication communication via mobile device provider for the SaaS Services if Customer elects to enable this feature
Zendesk, Inc.USAIIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARMTicketing system for Support and Maintenance Services
Zoom Video Communications, Inc.USAIIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARMAudio and web conferencing