Last updated: March 20, 2023
Depending on the nature of the service or product, SailPoint and its affiliates may engage one or more of the following third party sub-processors, as specified below.
For customers of SailPoint, please note that not every third party vendor listed below may be relevant to your relationship with SailPoint. If you wish to know more about which third party vendors we use for a particular service or product, or if you have any particular objection to the use of any of the below vendors, please contact us at [email protected]
In addition, we use third party vendors that support our firewalls and anti-virus protection mechanisms. If you wish to know about the data and information security measures we have in place, please contact us at [email protected]
Please note that the below list is regularly updated so please check this page periodically for any subsequent updates.
| Affiliate Sub-processor name | Location |
|---|---|
| SailPoint International, Inc., including branch in Australia and registrations in Hong Kong and Taiwan | USA |
| SailPoint Technologies Canada Inc. | Canada |
| SailPoint Technologies Japan G.K. | Japan |
| SailPoint Technologies GmbH | Germany |
| SailPoint Technologies India Private Ltd. | India |
| SailPoint Technologies Israel Ltd. | Israel |
| SailPoint Technologies México, S.A. de C.V. | Mexico |
| SailPoint Technologies Netherlands B.V. | Netherlands |
| SailPoint Technologies Pte Ltd. | Singapore |
| SailPoint Technologies SARL (Switzerland), including a registration in Belgium and a branch in France | Switzerland |
| SailPoint Technologies UK Ltd., including a branch in Norway | UK |
| SailPoint Technologies Korea Limited | Korea |
| SailPoint Technologies FZ-LLC | Dubai |
| SecZetta, Inc. | US |
| Servicios SecZetta Chile Limitada | Chile |
| Third Party Sub-processor name | Location | SailPoint Product | Processing Activity |
|---|---|---|---|
| Amazon Web Services, Inc. | USA, Canada, UK, Germany, Australia, Japan | IDN, IIQ CMS, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, Non-Employee Risk Management | Hosting provider for the SaaS Services – hosting may occur in either Germany, Australia, Japan, Canada, UK or US, as elected by Customer at the start of the SaaS Services; provides all infrastructure and hosting services for the SaaS Services listed |
| Argeniss | USA, Argentina | ARM | Staff augmentation firm |
| Atlassian Pty Ltd | USA, Ireland, Australia | IDN, IIQ CMS, Access Insights, Access Modeling, Recommendation Engine, CAM | Provides status pages, which display status and uptime information for the CMS Services, and status notifications to subscribed Customer employees; data is hosted in the US |
| Confluent | USA, Canada, UK, Germany, Australia, Japan | IDN, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management | Provides medium for communication between microservices |
| Datadog | USA | IDN, IIQ CMS, WPM, Access Insights, Access Modeling, Recommendation Engine, SaaS Management, Non-Employee Risk Management | Infrastructure and Application Monitoring Platform; cloud infrastructure monitoring and application log aggregation; provides insight into overall system health as well as logging for troubleshooting and maintenance |
| FullStory | USA | SaaS Management | Helps improve the UX experience |
| Gainsight, Inc. | USA | IIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARM, Non-Employee Risk Management | Customer account administration and support used to send email notifications to designated customer contacts |
| GitHub, Inc. | USA | IDN, IIQ CMS, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, Non-Employee Risk Management | Source code management; certain Customer employees will be provided a user account and will provide their Personal Data for authentication purposes |
| ID DataWeb | USA | Non-Employee Risk Management (If purchased with ID Proofing add-ion) | Identity Verification for ID Proofing |
| Intercom | USA | SaaS Management | Provides real time support chat on the site and a help desk site |
| iTransition, Inc. | USA, Poland | ARM | Staff augmentation firm |
| Microsoft Corporation (Microsoft 365) | USA | IIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARM, Non-Employee Risk Management | Email, calendar, and audio and web conferencing |
| Microsoft Corporation (Microsoft Azure) | USA, Ireland, Netherlands | ARM | Cloud hosting provider |
| MongoDB, Inc. | USA | ARM, Non-Employee Risk Management | Back-end database services |
| Pendo.io, Inc. | USA | IDN, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARM | Analytics provider used to analyze and improve the Services |
| Saba Software, Inc. | USA | IIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARM, Non-Employee Risk Management | Saba Cloud learning management system used to provide the Identity University portal and online training services |
| salesforce.com, inc. | USA | IIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARM, Non-Employee Risk Management | Customer relationship management (CRM) system |
| ServiceNow, Inc. | USA | IIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARM, Non-Employee Risk Management | Ticketing system for Support and Maintenance Services |
| Slack Technologies, Inc. | USA | IIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARM, Non-Employee Risk Management | Messaging and collaboration tool; primary internal chat tool |
| Snowflake | USA | IDN, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARM, Non-Employee Risk Management | Cloud data warehousing |
| SoftServe, Inc. | USA, Poland | IDN, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, ARM | Staff augmentation firm |
| Strivacity, Inc. | USA | Non-Employee Risk Management | Account Management for Partner Portal and Customer Training Sites for Non-Employee Risk Management |
| Twilio, Inc. | USA | IDN, Access Insights, Access Modeling, Recommendation Engine, SaaS Management, ARM | Two-factor authentication communication via mobile device provider for the SaaS Services if Customer elects to enable this feature |
| Zendesk, Inc. | USA | Non-Employee Risk Management | Ticketing system for Support and Maintenance Services |
| Zoom Video Communications, Inc. | USA | IIQ, IDN, IIQ CMS, FAM, WPM, Access Insights, Access Modeling, Recommendation Engine, CAM, SaaS Management, ARM, Non-Employee Risk Management | Audio and web conferencing |