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Transform your IT service delivery

SailPoint’s integration with ServiceNow allows service requests to be created and fulfilled according to your organization’s policies. With rising helpdesk costs, streamlining your IT service delivery is the easiest way to increase your ROI.

  • Gain visibility into all ServiceNow accounts and groups
  • Automate creation of service desk tickets
  • Integrate governance-based self-service
  • Provide comprehensive compliance audit tracking

Verify correct access to resources

ServiceNow example

How does SailPoint integrate with ServiceNow?

SailPoint integrates with ServiceNow’s self-service interface and service desk system to streamline the request process with integrated security and compliance oversight.

Aggregate accounts and entitlements

SailPoint and ServiceNow integration diagram

Automatically create tickets

SailPoint and ServiceNow integration diagram

Generate role-based access requests

SailPoint and ServiceNow integration diagram

SailPoint provides simplified ServiceNow automation and governance

Aggregate all ServiceNow accounts and entitlements

  • Automated consolidation of accounts and entitlement data for a complete view of ServiceNow access
  • Ability to create, update and delete accounts and groups
  • Password management for improved compliance, productivity and security

Create service request tickets in ServiceNow

  • Provide governance over manually initiated service requests
  • Detect separation of duties violations that require access change
  • Monitor manual tickets from request through completion

Enable role-based access requests natively in ServiceNow

  • Access identity functionality directly from the ServiceNow interface
  • Process software and equipment requests in a single transaction
  • Track tickets from request through completion

Apply a single set of governance controls across your environment

  • Mitigate risk of inappropriate access by centralizing visibility of all users and all applications
  • Extend SailPoint role requests to ServiceNow
  • Improve user productivity and security with a single identity governance solution

Start transforming your IT services today

Learn more about SailPoint and ServiceNow

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