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Globe Telecom: Identity Empowers a Seamless User Experience

Globe Telecom, Inc is a primary telecommunications services provider in the Philippines. The company serves consumers’ and businesses’ telecommunications and technology needs across various products and services. Supported by over 8,300 employees and over 1.1 million retailers, distributors, and business partners nationwide, the company currently has over 85 million customers.

With so many identities to manage and protect, Globe Telecom needed to establish a robust identity program as part of its digital transformation journey, aiming to decrease employee onboarding time and manual approval processes while mitigating security risks and improving employee experience. 

Globe Telecom partnered with SailPoint to drive higher efficiencies on its onboarding processes, manage passwords and identities more securely, and level up its IT processes to blend identity into the rest of their seamless employee experience. 

The result? They were able to reduce the number of days needed to onboard new hires from 19 days to their start date in the company. 

“It’s a good thing we are not thinking about identities anymore (in a good sense), as SailPoint manages them. We can now focus on other business priorities. The goal is to make the process seamless, reliable, and helpful for our users.” Red Jaques E. Bernaldez, Director of Digital Workplace Technology, Globe Telecom

Learn more about Globe Telecom’s identity journey here.