FAQ

Navigate 2025 will be a three-day, in-person event. Select keynotes will be live streamed. Don't miss out on this incredible opportunity.

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Register online. If you have any issues while registering, please contact our Navigate events team at [email protected].

Payment is due in full at the time of registration and must be made via credit card in U.S. dollars.

• Keynotes
• Masterclasses
• Breakout sessions
• Demo theater sessions
• "The Core" hands-on demos from our technical experts
• Ask the experts
• 1:1 Meetings with our SailPoint experts and executives
• Expo Hall
• Conference party
• Numerous networking events and activities

Please note, Identity University: Skilled Sessions on Thursday, October 2 is NOT included in the Navigate registration fee. This is an optional additional event.

Attendee substitutions may be requested by sending an email to the Navigate registration team at [email protected] with the names of both the original and substitute registrants. All requests for substitutions must be received no later than 5:00pm CT on September 12, 2025, to avoid incurring a substitution processing fee. Onsite substitutions will incur a $100 processing fee. Granting a substitution request is at the discretion of SailPoint.

Cancellations: All cancellations must be received in writing via email to [email protected] and are subject to the below cancellation fees. Cancellations received between date of purchase and 11:59 pm CT ninety calendar days prior to the Conference start date will receive a full refund of registration fees paid, less a one-time $50 processing fee. No refunds will be given after 11:59 pm CT ninety calendar days prior to the Conference start date. Refunds are issued to the same payment method used during registration. Credit card refunds must be issued to the original credit card. Any requests to change the payment method used for a completed registration will incur a one-time $50 change fee. Attendees are responsible for canceling their own associated hotel and travel reservations and SailPoint takes no responsibility for any damages, costs, or losses should you cancel or change your registration.

We’ve negotiated a special hotel rate at both the event hotels, Fairmont Austin and Austin Marriott Downtown, for Navigate attendees. After registering for the event, you’ll receive instructions on how to book your hotel room at the discounted rate. Please book online by August 26 and refer to your housing confirmation email for the full cancellation policy.

A limited number of per diem rooms are available at the Fairmont Austin for qualified government employees. Please book online by August 26.

We recognize and deeply respect the significance of Yom Kippur. When scheduling Navigate 2025, we were aware of the overlap. Unfortunately, after evaluating all available venue options and key scheduling factors, there were no alternate dates that would accommodate the scale and scope of the event. This was not a decision made lightly, and we are committed to supporting conference attendees who observe the holiday.

All breakout sessions and SailPoint keynote presentations will be recorded and made available on-demand after the conference. We want everyone in our community to be able to access the content, regardless of their ability to attend in person on that day.

Yes. We will offer a quiet space at Navigate Austin for personal reflection, prayer, or observance. While we understand many may choose not to attend those days, we want to ensure a respectful and inclusive environment for everyone.

Session recordings will be made available on-demand. More details on how to access the content will be shared after the conference.

For sponsorship opportunities at Navigate 2025, contact us at [email protected].

For customer speaking opportunities at Navigate 2025, contact us at [email protected].