Effective: July 31, 2017
At SailPoint Technologies, Inc. (“SailPoint”), we are committed to respecting your privacy. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner and to protect and safely manage any Personal Information that you share with us.
“Personal Information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, a physical address and an email address or other contact information, whether at work or at home.
“You” and “Your” refers jointly and severally to the individual accessing this site and the SailPoint customer or partner by which You are employed or with which You are affiliated.
“Materials” refers to the software, courseware, toolkits, documentation and all other information, whether tangible or intangible, that SailPoint makes available on SailPoint University, Compass or Horizon.
“Affiliates” refers to present or future companies that, directly or indirectly, through one or more intermediaries, control, are controlled by, or are under common control with SailPoint.
“Compass” refers to the SailPoint Support Community website, https://community.SailPoint.com and related materials.
“Horizon” refers to the product-idea and support-case portal for SailPoint customers and partners, https://www.sailpoint.com/customers/horizon/ and related materials.
“SailPoint University” refers to the SailPoint University website, https://university.SailPoint.com and related materials.
“Services” refers to the services provided by SailPoint in connection with the Materials, as well as any other related education or training services provided by or through SailPoint via SailPoint University, Compass or Horizon.
“User Content” refers to any data, text, links, media, or other content that You submit to SailPoint via a Website.
“Website” refers to the website www.SailPoint.com and all other related sub-domains, including Compass, Horizon and SailPoint University, each of which includes text, media, documentation, pictures, and other content.
“Visitors” refers to individuals who visit a Website.
- Identify You when You access, visit, or log-in to any Website. This enables You to re-visit any Website without having to re-enter information upon each visit.
- To note different areas of any Website which have recently been accessed through Your computer. Information collected in this way may be used to develop and manage the online services of SailPoint by, for example, storing information about Your preferences so as to enable SailPoint to customize any Website according to Your individual interests.
- Delivering content on any Website which is relevant to Your individual interest.
- Monitoring the effectiveness of any promotions or marketing campaigns by SailPoint or its Affiliates.
- Tracking Your entries, submissions, and status in promotions, sweepstakes, and contests.
- Analyzing and improving Website security.
The Websites do not respond to “do not track” signals from browsers. Thus, your selection of the “do not track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. To effectively manage our collection of cookie information, You may set most browsers to notify You if You receive a cookie, or You may choose to block cookies through the settings associated with Your browser. But, please note that if You choose to erase or block cookies, You will need to re-enter your original information (e.g., user name, password or general contact info) to gain access to certain parts of the Websites and may not be able to access other parts of the Websites.
SailPoint may also use tracking technologies that record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that any Website are accessed by Visitors. SailPoint may also analyze information that does not contain Personal Information (or contains Personal Information in anonymous or aggregated form) for trends and statistics, such as through the use of Google Analytics or other similar analytics services.
Collection, Use and Purpose Limitations of Your Information
Automatic Collection of Information:
Even if You only browse through a Website and read the information contained on any Website pages, SailPoint will nevertheless gather certain information about Your visit automatically. This information does not identify You personally, but may, for example, reflect how You found or were directed to or used a Website. Any Website automatically gathers Your IP address when You use any portion of any Website. It also may collect the name and URL of the website that You visited immediately preceding Your visit to a Website. SailPoint may use this type of non-personal information on a cumulative basis to better understand what pages Visitors and prospective customers access or visit, and SailPoint may disclose this information to business and trade partners as well as SailPoint’s Affiliates for any purposes whatsoever.
When You participate in, access or sign up to receive any of SailPoint’s services, activities or online content, such as email publications, blogs, newsletters, competitions, live chats, message boards, vote or create an account using SailPoint’s online registration system (e.g., for Compass, Horizon or SailPoint University), SailPoint may receive Personal Information about You. This may consist of contact information but may also include other Personal Information. SailPoint will use Your Personal Information for a number of purposes which include, responding to Your requests for information, blogs or newsletters, adding Your details to SailPoint’s list of persons who receive blog updates or other publications, and providing these to You on a regular or as-requested basis.
In addition, SailPoint may collect Personal Information such as name, phone number, email address and desired position from Visitors to the Careers page of any Website (“Applicants”). SailPoint also collects information contained on resumes voluntarily uploaded or sent by Applicants, as well as any other information or documentation sent to SailPoint via the Careers portal.
SailPoint may also receive information from Visitors via any blogs, forums, or comments pages that are maintained on any Website for public comment by Visitors. Note that if You provide any Personal Information via any page of the Websites maintained for public comment, Your information will be publicly available and is subject to public disclosure. If You provide such Personal Information, you acknowledge that SailPoint is not liable for any public access to such information.
Choice, Security, Access and Accuracy of Your Information
If You chose to have a relationship with SailPoint, such as a contractual or other business relationship or partnership, SailPoint will naturally continue to contact You in connection with that relationship.
Access and Data Integrity
To the extent that You do provide Personal Information to SailPoint, SailPoint wishes to maintain accurate Personal Information. Where SailPoint collects Personal Information from You on any Website, SailPoint’s goal is to provide a means of contacting SailPoint should You need to update or correct that Personal Information. If for any reason those means are unavailable or inaccessible, You may send updates and corrections about your Personal Information to email@example.com, and, if such Personal Information is within SailPoint’s possession, SailPoint will make reasonable efforts to incorporate the changes in Your Personal Information as soon as practicable.
Disclosures, Sharing and Onward Transfers of Your Information
SailPoint will not disclose or sell Your Personal Information to third parties, except when one or more of the following conditions is true:
- To provide products or services that You have requested from SailPoint;
- SailPoint has Your permission to make the disclosure;
- The disclosure is required by a lawful request by public authorities;
- The disclosure is reasonably related to a Transfer (see “Transfer or Information” section below);
- The information in question is publicly available;
- The information is seen by third parties who provide web services or professional services to SailPoint (including Payment Processors);
- The information is used to investigate and correct technical problems and malfunctions in any Website or the computer systems that support any Website;
- The disclosure is reasonably necessary for the establishment or defense of legal claims, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person; or
- The disclosure is to another SailPoint entity, Affiliate or to persons or entities providing services on SailPoint’s behalf (each a “transferee”), consistent with the purpose for which the information was obtained, if the transferee, with respect to the information in question:
- is subject to law providing an adequate level of privacy protection; or
- has agreed in writing to provide an adequate level of privacy protection; or
- subscribes to the Privacy Shield Principles.
Permitted transfers of information, either to third parties or within SailPoint, include the transfer of data from one jurisdiction to another, including transfers to and from the United States. Because privacy laws vary from one jurisdiction to another, Personal Information may be transferred to a jurisdiction where the laws provide less or different protection than the jurisdiction in which the information originated.
Ownership and Storage of Information
SailPoint may indefinitely store Personal Information that You provide to SailPoint or any of its Affiliates through any Website or it may destroy such information in accordance with any policy or directive of SailPoint or any of its Affiliates for destruction of data or as required by the Privacy Shield Principles or U.S.-Swiss Safe Harbor Principles, as applicable. For so long as SailPoint stores such information, SailPoint will comply with the Privacy Shield Principles with respect such information originating from the European Economic Area and with the U.S.-Swiss Safe Harbor Principles with respect to information originating from Switzerland.
Privacy Policies of and Links to Third-Party Websites
In connection with Your use of any Website, You may be made aware of services, products, articles, offers, and promotions provided by third parties, and not by us. If You decide to use these third-party services, You are responsible for reviewing and understanding the privacy policies governing those services. You agree that the third party, and not SailPoint, is responsible for all data privacy obligations related to the Personal Information you provide to such third party and you expressly relieve SailPoint and its Affiliates from any and all liability arising from or related to such Personal Information.
Children’s Personal Information Policy
SailPoint does not knowingly solicit any Personal Information from children under the age of 13. If SailPoint is made aware that SailPoint has collected Personal Information from a child under 13 years old in a manner that is inconsistent with the Children’s Online Privacy Protection Act of the United States, then SailPoint will delete this information as soon as practicable.
Contact Information, Recourse and Enforcement
SailPoint Technologies, Inc.
c/o Privacy Manager
11305 Four Points Drive, Building 2, Suite 100
Austin, Texas 78726
You may also stop email messages and other promotional mailings by contacting SailPoint at the above address or email.