AI services
AI insights for better security
SailPoint platform AI services embed SailPoint’s most mature, trusted, and future-ready AI across the platform to analyse identity, access, and risk at scale. Gain predictive insights to automate core governance processes and make better access decisions using AI and machine learning analysis across your enterprise identity data.
Challenge & solution
Turning identity complexity into clarity
Many teams can’t keep up with growing identity complexity and risk using manual processes alone. Without predictive insights from AI and machine learning, it’s difficult to detect anomalous access, spot risky behaviour, optimise roles, or automate decisions, leading to slowing response times and increasing security and compliance risk.
AI-powered intelligence for modern identity
Detect anomalous access and risky behaviour using machine learning–driven insights
Leverage recommended role and access changes to reduce over-privileged users
Optimise entitlements using large language models and analytics
Reduce manual reviews with intelligent, automated identity decisions
Use SailPoint Harbor Pilot AI agents to guide decisions and automate actions faster
Accelerate application onboarding using AI for faster discovery and reduced manual configuration
Use cases
AI-powered identity insights in action
AI services embed advanced AI and ML into SailPoint Identity Security Cloud core and advanced capabilities to continuously analyse identity, access, and risk at scale. Shared models surface anomalies, predict risk, and deliver actionable insights that guide smarter access decisions, power automation, reduce noise, and help balance strong security with seamless workforce productivity.
Optimise your access model with advanced intelligence
Machine learning-driven insights and access modelling processes help organisations build, review, and continuously refine roles with greater accuracy and efficiency. By analysing real access and usage patterns, these models identify over-privileged access, recommend role and entitlement changes, and adapt as identities, applications, and business needs evolve. This enables teams to grant, adjust, and remove access appropriately throughout the entire identity lifecycle—reducing manual effort, improving role quality, and maintaining strong security without slowing productivity.
Reduce risky access in real time
Detect access for identities that differs significantly from their peers by using individual risk scores and contextual insights that explain not just what is risky, but why. By analysing access patterns, usage behaviour, and peer group comparisons, risky outliers are quickly surfaced with clear context. Automated workflows then guide informed, real-time access decisions—prompting remediation, role adjustments, or approvals—to continuously optimise roles, reduce over-privilege, and maintain a strong security posture without slowing the business.
Make smarter decisions and improve productivity
Leverage machine learning–based recommendations to make faster, more confident decisions during access certifications by highlighting unusual access, usage patterns and low-risk approvals. These insights reduce review fatigue and help reviewers focus on what truly matters. At the same time, access request recommendations guide end users to quickly request the applications and entitlements most relevant to their job functions. This streamlines approvals, reduces back-and-forth, and ensures access is granted accurately and efficiently while maintaining strong governance and security controls.
Customer Stories
How identity teams drive real business results
With SailPoint enabling us to understand the percentage of people in a department that have access, we’re able to quickly determine whether a user should have access or not. We can look at the analysis and determine if a person is truly an outlier who really needs access.”
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Start your identity security journey today
SailPoint Identity Security Cloud empowers organizations to intelligently manage and secure real-time access to critical data and applications.
Advanced capabilities
Take your identity security solution even further
SailPoint Identity Security Cloud goes beyond the basics to tackle complex identity challenges. These specialised, add-on solutions offer even greater control and intelligence for reducing risk and ensuring compliance.
faq
Frequently asked questions
How do AI and machine learning improve access decisions?
AI and machine learning analyse how access is actually used across users, roles, and applications. It recommends appropriate access, flags outliers, and informs approvals with context—helping identity teams move away from guesswork and toward data-driven, least-privilege decisions.
How do AI services reduce manual identity work?
AI-driven insights automate the manual process of searching for insights within identity and access data to help with access reviews, role optimisation, and exception handling. Machine learning recommendations help identity teams focus on high-risk access, automate low-risk decisions and spend less time reviewing noise and more time managing true risk.
How do AI services scale across complex environments?
SailPoint AI services are built on a unified identity data model that spans human, machine, and non-employee identities across hybrid environments. As identity ecosystems grow, AI continuously adapts—ensuring insights, recommendations, and automation scale without added complexity.
What types of identity decisions are powered by AI?
AI services support machine learning access recommendations, role optimisation, certification prioritisation, risk detection, and response guidance. By learning from historical behaviour and peer patterns, AI helps ensure access decisions are accurate, contextual, and aligned with least privilege.
Does SailPoint use large language models to provide identity insights?
Yes. SailPoint uses large language models (LLMs) as part of its AI offerings to provide identity insights and assist users. SailPoint Harbor Pilot AI agents leverage LLMs and other advanced AI models to interpret identity data, respond to natural-language prompts, and help surface insights, automate tasks, and provide intelligent recommendations within Identity Security Cloud. These LLM-powered agents help users quickly discover information, build workflows, and access contextual recommendations. SailPoint also uses LLMs to generate clear, human-readable entitlement descriptions, helping reviewers and requesters quickly understand what access actually provides—reducing confusion, improving decision accuracy during certifications and requests, and lowering the risk of over-privileged access.
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