Enabling government entities with smarter security.

“With SailPoint, our IT team is empowered to focus on tackling broader IT strategies and delivering on actionable goals. SailPoint is a critical security solution for us.”

— Claire Evans, Norfolk County Council Project Manager


Norfolk County Council

Norfolk County Council (NCC) is the top tier council in Norfolk, England, with seven local district councils that sit below it, servicing circa 900,000 people. Local Authorities are held to strict security and audit standards, and NCC needed to prioritize an identity-centric security program that alleviated the growing concern over disparate systems and manual processes.

The challenge

Norfolk County Council needed a solution that automated the process of managing their identities to gain full visibility into employee access. Being subject to government policy and security standards, they needed an end-to-end system to help them onboard, offboard and track access rights for full-time and temporary employees (including volunteers and students) across the entire council.

The solution

  • Increase the council’s security posture by governing the identities accessing systems and data
  • Increase productivity for employees and managers by implementing a controlled, self-service security model
  • Gain proper visibility into temporary staff’s access across all agencies

The results

NCC leveraged SailPoint to manage the identities working within their organization for all types of employment. They have implemented a detailed process aligning employees to their specific job role, with access to systems and tools needed to do their job on day one. Self-service password management has also allowed employees to manage their identities and passwords safely and securely, without a call to the Help Desk.

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