Norfolk County Council (NCC) is the top tier council in Norfolk, England, with seven local district councils that sit below it, servicing circa 900,000 people. Local Authorities are held to strict security and audit standards, and NCC needed to prioritize an identity-centric security program that alleviated the growing concern over disparate systems and manual processes.
Norfolk County Council needed a solution that automated the process of managing their identities to gain full visibility into employee access. Being subject to government policy and security standards, they needed an end-to-end system to help them onboard, offboard and track access rights for full-time and temporary employees (including volunteers and students) across the entire council.
NCC leveraged SailPoint to manage the identities working within their organization for all types of employment. They have implemented a detailed process aligning employees to their specific job role, with access to systems and tools needed to do their job on day one. Self-service password management has also allowed employees to manage their identities and passwords safely and securely, without a call to the Help Desk.
Claire Evans, Norfolk County Council Project Manager