It’s Time to Rethink Your Provisioning Project

Our CTO Darran Rolls recently focused on the fact that traditional provisioning solutions took a “bottom-up, connector-focused” approach as opposed to a “top-down governance model” approach (“The Value of Taking a Governance-based Approach to Provisioning“). The net result being that many provisioning projects failed to deliver on their value proposition – especially to the non-technical business user – giving the IdM market a big black eye over the past few years. In addition, there has been shift in provisioning market drivers, which is driving increasingly sophisticated requirements from customers. The IdM market must evolve to meet the demands of this new IdM reality.

Provisioning technology was originally created to automate IT functions, like help desk requests for user account changes. And generally, it was a good solution for that (albeit limited in application scope due the heavy investment required for a bottom-up approach). However, the decade-old technology has become outpaced by two factors: 1) the evolving requirements of identity governance and compliance versus account provisioning; and 2) the fact that identity management is rapidly shifting from an IT domain into a recognized business process driven by non-technical users. First generation provisioning solutions don’t incorporate business users and processes into IdM processes, and have serious functionality gaps that leave organizations struggling to keep up with service delivery and compliance demands.

Not surprisingly, traditional provisioning solutions have been marketed over the years as the answer to many identity management challenges: efficiency, security, productivity, compliance, you name it. Many companies have been burnt by products failing to deliver on these promises. Given the investments made, we’re finding customers are understandably reluctant to consider the wholesale scrapping of an existing project – even a struggling one – and starting over given the complexity of implementing a bottom-up provisioning solution. So what can you do? How do you move forward without completely going back to square one?

There’s no one-size-fits-all answer to that question. But we believe that SailPoint’s new identity lifecycle management capabilities offer an evolutionary path to provisioning success. One that can address your immediate pain, and then help you evolve toward the governance-based approach to provisioning that we’re advocating.

To provide you with more information, we’re sponsoring a webinar, “Rethinking Provisioning in 2010 and Beyond,” on June 10th that will feature Lori Rowland, a vice president at Burton Group and one of the industry’s top voices on provisioning. Lori and I will discuss the new business requirements for identity management and how they affect the provisioning landscape. We’ll also talk about what companies can do today to derive value from their technology deployments. Most importantly, my goal is to help you answer that question, “How do I get there from here?”

I’m looking forward to digging into this topic more with Lori and answering your questions live.