In this role as part of our Development Team, candidate is responsible for ensuring the technical development of the SailPoint product. Candidates for this position are responsible for writing quality code in addition to debugging hard problems. Ideal candidates would be comfortable designing major components of the system and discussing these designs with peers and other functional groups. We are looking for candidates that can work with a team of very experienced developers with a strong work ethic. Lack of experience in a particular language or environment is not a showstopper as long as there is a skill of immediate usefulness and commitment to continual learning.

Skills/Abilities desired:

Three+ years of professional software development experience with Java/J2EE and demonstrated fluency in Java
Proven experience developing/designing Java based User Interface components. Experience using JSF, facelets, javascript, AJAX, JasperReports, and JFreeChart are highly desirable
Proven ability to successfully navigate and relate to varying levels of functional and technical personnel
Excellent written and verbal communications skills
Previous work experience with a software start-up
Familiarity/fluency with security applications/infrastructure products and experience with the monitoring/management/deployment of these products is highly desirable

Education:

BA/BS

Senior Solution Architect

In this role as part of our Professional Services team, candidate is responsible for ensuring the successful deployment and integration of SailPoint Compliance IQ in client environments and assisting our implementation partners in that process. This position will work with both business process consultants and technical implementers (systems integrators).

The ideal candidate has strong consultative skills and 7-10 years experience, including previous experience at an enterprise integration firm or enterprise software company. This position requires someone who is able to "wear many hats" and wants to further develop their leadership skills.

Responsibilities:

Lead deployment and integration projects in client environments
Communicate to clients and partners at both the technical and/or functional level
Provide consultative and technical sales support including presentations to prospective and existing clients
Post-sales requirements gathering, analysis and documentation
Work with clients to establish user testing, debugging, support and maintenance processes
Work closely with Project Managers to help manage project scope, schedule, status and documentation
Develop and deliver technical training designed to enable/educate SailPoint implementation partners
Continually refine and improve internal and client-delivery processes
Lead and mentor SailPoint, partner, and client teams

Skills/Abilities desired:

5-7+ years of professional work experience as part of an enterprise software company or systems integrator, including three+ years of enterprise software implementation experience
Three+ years experience in multiple identity and access management deployments, including familiarity with identity management provisioning systems (IBM, Novell, Oracle, Sun)
Experience with the following programming languages: Java, BeanShell/JavaScript, JSP/Servlets, SQL
Experience with the following web technologies: XML, SPML/SOAP, WebSphere, WebLogic, Tomcat, Firewalls, HTML
Experience setting up and installing software on both Windows and Unix (AIX, HP, Linux, Sun) Platforms
Experience with the following databases: MSSQL, MySQL, Oracle, Sybase
Experience with enterprise systems (PeopleSoft, SAP) a plus
Excellent oral and written communication skills and experience working directly with clients and partners
Proven ability to successfully navigate and relate to varying levels of functional and technical personnel at client sites
Experience with Project Management (project planning, resource management, scope, schedule and status, documentation)
Proven ability to train technical staff in product or deployment features is a plus
Intense desire to create high levels of customer satisfaction

Education:

CS, MIS, or Engineering degree or equivalent
J2EE certification is a plus

Travel:

This position requires approximately 50% travel

Support Engineer

In this role as part of our customer support team, candidate is responsible for working directly with SailPoint field personnel, partners, and customers to identify, troubleshoot, and resolve complex technical issues directly or in conjunction with our engineering team.

Responsibilities:

Provide technical support to SailPoint customers via telephone, Internet or other channels.
Troubleshoot and find resolutions to complex technical problems reported by our customers.
Deliver product fixes or patches to customers.
Document problem solutions in company knowledge base.
Interface with Sales, Marketing, and Engineering to improve product service, design, and quality.
Present technical concepts in a clear manner to customers through email, phone calls, and web conferencing.
Log all support incidents so that recurring problems are reported and tracked.

Skills/Abilities desired:

3+ years' professional software support experience to include 2+ years' of customer-facing technical support - preferably in enterprise security software product companies.
Proven track record of seeking, learning, and effectively applying technical information available from various sources, including documentation, online sources, practical testing and experimentation, and the knowledge of other technical professionals.
Ability to provide rigorous and detailed descriptions of problems and features to product developers and managers, and to update descriptions, status, and information in a well-organized manner.
Experience with databases (Oracle, Sybase, MSSQL, MySQL).
Experience on both Windows and UNIX (Linux, Sun, HP, AIX) platforms.
Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a plus.
Experience with the following programming languages and web technologies a plus: Java, BeanShell / JavaScript, JSP/Servlets, SQL, XML, SPML/SOAP, WebSphere, WebLogic, Tomcat, Firewalls, HTML.
Excellent written and verbal communication skills. Proven ability to "listen" and empathize with the client's situation. An understanding of when to employ different interpersonal interaction techniques depending on the situation.
Experience in a startup company is a plus.

Education:

BA/BS or equivalent experience.
CS or Engineering degree a plus.

Location/Travel:

Position is based in Austin, TX.
This position requires less than 10% travel.