Job Listings

Below you will find the job openings we are looking to fill today. Please submit a cover letter and resume to jobs@sailpoint.com for any of those positions that match your skills and interests. We look forward to hearing from you. Special note to Agencies and Recruiters: Resumes received from search firms and/or individual recruiters are considered unsolicited and will be treated as candidates free of any charges or fees unless a written contract exists between SailPoint and a search firm or individual recruiter.

Available Positions:

• SailPoint Support Engineer
• SailPoint Implementation Engineer
• SailPoint Solution Architect

SailPoint Support Engineer

This position (part of our Customer Support Team) is responsible for working directly with SailPoint field personnel, partners, and customers to identify, troubleshoot, and resolve complex technical problems directly or in conjunction with our engineering team.

Responsibilities:

• Provide technical support to SailPoint customers via telephone, Internet or other channels.
• Troubleshoot and find resolutions to complex technical problems reported by our customers.
• Deliver product fixes or patches to customers.
• Document problem solutions in company knowledge base.
• Interface with Sales, Marketing, and Engineering to improve product service, design, and quality.
• Present technical concepts in a clear manner to customers through email, phone calls, and web conferencing.
• Log all support incidents so that recurring problems are reported and tracked.

Skills:

• 3+ years' professional software support experience to include 2+ years' of customer-facing technical support - preferably in enterprise security software product companies.
• Proven track record of seeking, learning, and effectively applying technical information available from various sources, including documentation, online sources, practical testing and experimentation, and the knowledge of other technical professionals.
• Ability to provide rigorous and detailed descriptions of problems and features to product developers and managers, and to update descriptions, status, and information in a well-organized manner.
• Experience with Database Administration (Oracle, Sybase, MSSQL, MySQL).
• Experience on both Windows and Unix (Linux, Sun, HP, AIX) platforms.
• Experience with XML, SQL and a J2EE / Java EE 5 Application Server such as Tomcat, WebSphere, or WebLogic.
• Familiarity with programming and web technologies such as Java / BeanShell, JavaScript, SPML/SOAP, JSF, and Log4j a plus.
• Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a plus.
• Excellent written and verbal communication skills. Proven ability to 'listen' and empathize with the client's situation. An understanding of when to employ different interpersonal interaction techniques depending on the situation.
• Experience in a startup company is a plus.

Education:

• BA/BS or equivalent experience.
• CS or Engineering degree a plus.

Location/Travel:

• Position is based in Austin, TX and does not require travel.

SailPoint Implementation Engineer

This position (part of our Professional Services team) is responsible for the successful installation, integration and deployment of SailPoint IdentityIQ in client environments and assisting our implementation partners in that process.

Responsibilities:

• Installation, integration and deployment of SailPoint IdentityIQ in client environments.
• Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
• Post-sales requirements gathering, analysis, and documentation.
• Working with clients post implementation for user testing, debugging, support, and maintenance.
• Assisting with management of project scope, schedule, status and documentation.
• Assisting with development and delivery of technical training designed to enable/educate SailPoint implementation partners.

Skills:

• 3-5 years of professional work experience as part of an enterprise software company or systems integrator. This should include 1+ years of enterprise software implementation experience.
• Experience with the following programming languages: Java, BeanShell/JavaScript, JSP/Servlets, and SQL.
• Experience with the following technologies: XML, SPML/SOAP, HTML, Web and Application Servers.
• Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms.
• Experience with Databases (Oracle, Sybase, MSSQL, MySQL, etc).
• Experience with Directories (LDAP, AD).
• Experience with enterprise systems (SAP, PeopleSoft) a plus.
• Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell, etc) a plus.
• Familiarity with role-based access control (RBAC) a plus.
• Excellent communication skills and experience working with clients and partners.
• Experience with QA duties is a plus (usability testing, performance testing, automated testing, test scripts, test cases and test plans).
• Security software or internal IT audit experience a plus.
• Experience in a startup company is a plus.

Education:

• Should have a CS, Engineering, or equivalent degree.
• J2EE certification is a plus.
• CISSP certification is a plus.

Location/Travel:

• Position is based in Austin, TX.
• This position requires approximately 50-75% travel.

SailPoint Solution Architect

This position (part of our Professional Services team) is responsible for playing the technical lead role in the successful installation, integration and deployment of SailPoint IdentityIQ in client environments and assisting our implementation partners in that process.

Responsibilities:

• Installation, integration and deployment of the IdentityIQ product in client environments.
• Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
• Post-sales requirements gathering, analysis and documentation.
• Working with clients post implementation for user testing, debugging, support and maintenance.
• Managing project scope, schedule, status and documentation.
• Developing and delivering technical training designed to enable/educate SailPoint implementation partners.

Skills:

• 5-7+ years of professional work experience as part of an enterprise software company or systems integrator. This should include 3+ years of enterprise software implementation experience.
• Experience with the following programming languages: Java, BeanShell/JavaScript, JSP/Servlets, SQL.
• Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
• Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms.
• Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
• Experience with Directories (LDAP, AD).
• Experience with enterprise systems (SAP, PeopleSoft) a plus.
• Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a plus.
• Familiarity with RBAC a plus.
• Excellent communication skills and extensive experience working with clients and partners.
• Experience with Project Management duties (project planning, resource management, scope, schedule and status, documentation).
• Experience with QA duties is a plus (usability testing, performance testing, automated testing, test scripts, test cases and test plans).
• Security software or internal IT audit experience a plus.
• Experience in a startup company is a plus.

Education:

• Must have a CS, Engineering, or equivalent degree.
• J2EE certification is a plus.
• CISSP certification is a plus

Location/Travel:

• Position is based in Austin, TX.
• This position requires approximately 50-75% travel.