Who We Are
The two most important components of SailPoint's identity and access management solutions can't be engineered or coded. They are: industry-leading innovation and superior customer service.
SailPoint was founded on innovation. We were first to recognize that companies could benefit from an approach to identity that addresses both IT and business priorities, and we developed a unique risk-based model leveraging that approach for everything – from compliance to user provisioning. Then we followed that with the industry's first solution for truly extending enterprise identity management to applications in the cloud.
Our customer service sets the standard for the industry, with a commitment that extends throughout the relationship lifecycle, from pre-sales through deployment to ongoing maintenance. And if we don't deliver on that commitment, we don't think we deserve your business. It's as simple as that.
How We Do It
We back up our commitments to innovation and customer service with action. Here's what we do to stay focused:
- Hire the right people – We value smart thinking, and we value innovative thinking and customer-focused thinking even more.
- Encourage innovation – We make sure people have the freedom and the resources to come up with new ideas, and we reward them when they do.
- Measure customer satisfaction – We enjoy a customer satisfaction rating of 90%+, and we measure and monitor it continuously to make sure we keep it there.